Me: I’m a little confused as to why you’re confirming this after the product should have been shipped two days ago.
Operator: Well we’re both located in New York so you should get it tomorrow or the next day.
Me: Ok…
Operator: Would you like any filters or accessories with that?
Me: No thank you.
Operator: Would you like to upgrade your purchase to the American lens?
Me: Ummm, come again…
Operator: You purchased the foreign lens for $245 but the American lens is $350. I’ll just go ahead and charge the difference and send you out your American lens. That is unless you can read Chinese.
Me: I don’t speak Chinese, why would I purchase that? Please tell me where on the product page it says that? I’m on your site now and nowhere does it says foreign.
Operator: I don’t have access to our website. Lady I have 17 other calls on hold; now just go ahead and confirm the “upgrade” and I’ll ship it out tonight.
Me: Wait a minute, this is not right, please let me speak with your supervisor.
Operator: Lady as far as your concerned I am the supervisor so either buy the lens or not.
Around this time is when I wanted to reach through the phone and beat the shit out of this guy. What a scam. Fellow New Yorker my ass! I was so livid I went ahead and told him to cancel the order. Which I’m not sure if he heard because the asshole had already hung up on me. Needless to say I will be monitoring my check card activity for the next few weeks. Talk about awful customer service!
After work I headed down to B&H and bought my much desired lens. Below are two pictures taken last night with the new equipment. The lighting in my apartment was very poor... Edward knows why.
1 comment:
hey jess!
i just wanted to say how much i ADORE your blog!
i've been contemplating starting my own for a while, but nothing in my every day life would top this.
hope all is well!
tell ed i said hi.
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